Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow – personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value!
Student - Service Desk Analyst
Deutsche Börse Prague Branch • Prague
Learn. Develop. Grow. But always: Share value
Who we are
Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.
Prague
Your career at Deutsche Börse Group
Field of activity
Our team provides the 1st level technical and functional support for both trading and clearing participants of Deutsche Boerse’s venues, primarily Xetra and Eurex exchanges. The job initially involves administrative support of the Client Service section, however, both technical and functional training is provided on the job so that the student is able to support the clients and do basic troubleshooting later on.
The student needs to be customer-oriented since he or she will be in touch with customers as well as other technical and functional market teams on the daily basis.
Main Tasks & Responsibilities
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- Ticket creation in SAP CRM for Level 1 support teams in Deutsche Börse Client Service department
- Support our internal teams in administrative tasks and internal projects
- Provide telephony assistance in the event of incoming overflow calls
- Maintain contact information in SAP
- Support of upcoming releases of trading and clearing systems
- Work in shifts
Your profile
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- Students must be enrolled in an academic program recognized by the state during their student assistance
- Proficiency in MS-Office
- Proficiency in English
- German is a big plus
You can look forward to our benefit package
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- Hybrid Work and Flexible working hours
- Health & Wellbeing - fully covered Multisport card
- Meal allowance for each working day (paid directly to your salary)
- Flexible Benefit Account (Pluxee) - 300 per month
- Referral bonus - for a successful recommendation of your friend worldwide
Why Deutsche Börse Group?
We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.
Mobility
We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.
Work environment
Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.
Health and wellbeing
We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.
Financial stability
We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.
Hybrid work
Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.
Flexible working hours
We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.
Internationality
Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.
Development
We promote individual development by offering internal development programmes, mentoring, further education and training budgets.
Our story
Our Story - Deutsche Börse Group in 120 Seconds
Contact
Recruiting Team
Take your career to the next level with us and embrace new challenges!
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