Student - Client Services (f/m/d)

Deutsche Börse Prague Branch • Prague

Learn. Develop. Grow. But always: Share value

Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow – personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value!

Who we are

Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.

Prague

Your career at Deutsche Börse Group

Field of activity

The Client Services team accompanies our clients through their whole lifecycle with market-leading services: from contract processing, to preparing and ensuring correct billing, as well as providing support regarding contracts, invoices, and other related services.

We are looking to hire a Student within the Client Services Unit. In this role you will be responsible for administrating Data Services’ client contracts and invoices. You will be the processing all related client requests, with an emphasis on contract processing and billing support. In this role you will be troubleshooting and solving client issues and keep direct contact with clients during this process.

Main Tasks & Responsibilities

- Customer support with regards to contract processing and billing
- Processing of internal and external requests related to contract management
- Interface between our team, accounting, other business units and customers
- Ad hoc support of the team with personal tasks and projects

Your profile

- Students must be enrolled in an academic program recognized by the state during their student assistance
- Proficiency in MS-Office
- Proficiency in English
- German is a big plus

You can look forward to our benefit package

- You are currently enrolled in a Bachelor´s or Master´s degree program in the field of Business Administration, Management or similar and have completed at least 2 semesters
- Relevant experience or internship in the field of customer support is an advantage
- Very good language skills in written and spoken, English is required. German is a plus.
- Good command of MS Office
- Quality Focus and strong follow-up skills
- Attention to details, good analytical skills and ability to work independently

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.